What to do if the dealer can't fix your car
Going back to the dealer again and again for the same problem is frustrating. Here is how to protect yourself while you decide what to do.
1. Keep taking it in, and describe it the same way
Each repair visit creates a record. Describe the symptoms clearly and consistently each time (for example, “transmission hesitates and jerks from a stop”). If the dealer says it “could not duplicate,” that visit can still count.
2. Get and keep every repair order
Ask for a copy each time, even for warranty work with no charge. Check that it lists the date, mileage in and out, and your complaint in your words.
3. Track days out of service
Write down when the car went in and came out. More than 30 days in the shop can trigger a legal presumption.
4. Notify the manufacturer in writing
Your owner’s manual or warranty booklet lists the manufacturer’s customer assistance contact. Written notice matters, especially for the Tanner Act presumption on safety defects.
5. Be careful with “goodwill” offers
A manufacturer may offer an extended warranty, a small payment, or a trade-in deal. Read anything before you sign; some offers include a release of your rights.
6. Don’t modify the car, and keep paying
Aftermarket changes can complicate a claim, and staying current on your loan or lease protects your credit and your claim.
7. Get a free review
A lemon law attorney can review your repair history. In California, the manufacturer pays attorney fees when the consumer prevails, so there is nothing out of pocket for you. No outcome is guaranteed.
Think your car may be a lemon? An attorney can review your repair history for free, with no obligation. The manufacturer pays attorney fees if you win, so there is nothing out of pocket for you.
General information only, not legal advice. Every situation is different, and no particular outcome is guaranteed.